General store policy
Shipping Policy
Salty Reefs LLC - Shipping Policy
This policy covers shipping expectations for dry goods and general merchandise. Live coral shipping rules are covered separately in our Live Coral Shipping Policy.
Order Processing
Orders are typically processed within 1-2 business days. Processing times may vary during holidays or high-volume periods.
Shipping Rates
Shipping rates are calculated at checkout based on carrier, weight, and destination.
Delivery Estimates
Delivery times are estimates and may vary based on carrier performance.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address cannot be refunded until returned to sender.
Lost or Stolen Packages
Once a package is marked "Delivered," Salty Reefs LLC is not responsible for lost or stolen items. Please contact the carrier directly for assistance.